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Letter from the CEO

Welcome from Our CEO

Welcome to The Pavilion Behavioral Health System. I would like to personally welcome you to an overview of everything that The Pavilion has to offer, and hope that you find the information you’re seeking to make an informed decision about you, your family or loved ones in need of psychiatric or addiction treatment. It is my desire to give you a glimpse of who we are and what we strive to accomplish in mental health and addiction recovery in Illinois. Our treatment offers hope for children, adolescents, adults and senior adults through a broad array of services.

The Pavilion’s mission is to provide quality healthcare services that patients recommend to families and friends, physicians prefer for their patients, purchasers select for their clients, employees are proud of and investors seek for long-term results. This is reflected through our ability to provide stabilization in a nurturing and secure environment.

“Making a Difference in People’s Lives” is our vision. We believe that our treatment provides hope for those who may have encountered a challenging time. Since 1989, we have served Illinois residents in need of psychiatric and addiction recovery treatment. We offer a diverse range of services including acute inpatient care, partial hospitalization, residential care and outpatient services, and we are proud to be the provider of choice for Illinois residents and area referral sources.

We believe in a collaborative care approach by focusing on patient and family participation because we understand that support systems are important in the process of treatment and recovery. I hope you will allow us to provide the opportunity to make a difference in your life or that of a loved one in need.

Our helpline is open 24 hours a day, 7 days a week at 800-373-1700 and our representatives can answer your questions, discuss treatment options and help schedule an appointment for a free, confidential assessment. We look forward to serving you.

Jeffrey Serrano, MC, MBA

We’re Here to Help

The Pavilion Behavioral Health System’s professional staff are ready to help find the best treatment options for you or a loved one. Call 800-373-1700 for a no-cost, confidential assessment 24 hours a day, 7 days a week. If you need immediate medical assistance, contact 911 or seek the nearest emergency room.